Contact
🔗 linkedin.com/in/kimmunchrath
Expert UX Writer, passionate Content Designer, skilled collaborator.
- Keen and motivated writer and detail-oriented editor with an eye for consistency.
- Able to identify high level project needs, as well as focus on the smallest details.
- Skilled in agile: Scrum methodology, Jira, and Confluence.
- Proven ability to collaborate with stakeholders from many different disciplines.
- Superior writing skills – advanced English degree with 9 years’ experience in UX writing and content design.
Experience
Content Designer/UX Writer
Toronto-Dominion (TD) Bank, Toronto, ON (Dec 2023 – Present)
- Major project focus on AI chatbots, both on desktop and mobile, authenticated as well as public facing.
- Crafting natural, effective, and engaging interactions between users and AI-powered chatbots.
- Designing conversational flows that mimic natural human communication while guiding users toward their goals.
- Writing and refining the responses users will see, making sure they're clear, engaging, and brand-aligned.
- Studying user interactions and bot performance to refine and optimize conversations, ensuring they remain helpful and effective.
Content Designer/UX Writer
Royal Bank of Canada (RBC), Toronto, ON (March 2022 – Dec 2023)
- Work with product and design teams to determine opportunities for improving user experience in the RBC Mobile app (both iOS and Android).
- Facilitate collaborative design activities and ideation sessions, with a focus on content-first design.
- Write user interface (UI) content that considers user mindset, needs, and challenges.
- Collaborate with cross-functional implementation squad, always employing an agile and iterative mindset.
- Manage the documentation and approvals of content throughout its lifecycle.
UX Writer
Canada Life, Toronto, ON (Jan 2019 – March 2022)
- Led content strategy and writing for multiple cross-functional agile product teams.
- Collaborated closely with UX, business, and tech teams to ensure a focus on user-centric content.
- Worked with WCAG and compliance stakeholders to integrate an accessibility-first approach to writing and design.
- Distilled complex ideas into user-friendly content with a plain language approach.
- Documented copy in Confluence and collaborated with other members of the content team to encourage consistency across Canada Life properties.
- Worked with team to create standards and build out Canada Life’s design system.
Editor/UX Writer
AlertDriving, Toronto, ON (Aug 2014 – Jan 2019)
- Developed technical writing skills by adapting to different styles for various components, languages, and countries.
- Focused on user experience (UX) to create dynamic and interesting content in order to engage learners.
- Continually increased efficiency of technical writing processes, and quartered the turnaround time for writing custom quizzes based on clients' company policies.
- Used information management skills to create enduring process efficiency for future business success.
- Performed uploading, quality assurance, and editing tasks within a content management system (CMS).
- Managed projects from beginning to end: performing substantive editing, copyediting, and proof-reading.
- Acted as liaison between developers, QA team, and content team in creation of new platform.
- Stepped beyond accountabilities to support other members of the writing team in their deliverables.
Technical skills
Confluence & Jira
I have been using Atlassian products since 2019. I’m the type of person who really digs into the details of software tools and I pride myself on being the go-to person for technical issues — I’m an enthusiastic livelong learner.
Figma
I love designing in Figma. I’m still learning some of the more advanced Figma features (auto-layout is magic when it works!) but am proficient at building screens with an existing library of components. I mostly do this to provide visuals for stakeholders and also because it’s fun.
Various presentation/collaboration tools
To engage different groups and perform various tasks I use FigJam, Mural, Slido, Multimeter, InVision FreeHand and any other tools I can get my hands on.
Education
UX Fundamentals course & UX Software Tools course
George Brown College - Toronto, ON
Master's Degree in English
• Received a full scholarship from York University to complete Master’s degree.
York University - Toronto, ON
Bachelor's Degree in English
• Graduated with the distinction of being on the President’s List for academic achievement.
Mount Royal University - Calgary, AB